Service Delivery Administrator - 11459

Location: Brunel University London, Uxbridge Campus

Salary: Grade 6 from £31,637 to £38,638 inclusive of London Weighting with potential to progress to £40,757 per annum, inclusive of London Weighting, through sustained exceptional contribution.

Hours: Full-time

Contract Type: Permanent

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home  

We are seeking a highly organised and proactive Service Delivery Administrator to join our Estates and Facilities Department within the Service Delivery and Compliance Management team. This key role supports the smooth and effective delivery of essential services across the University’s Student Residences and Estates and Facilities operations, ensuring high standards of service, compliance and operational excellence.

Reporting to the Senior Service Delivery and Compliance Manager, you will provide quality administrative and business support to a busy and wide-ranging operational team. Your day-to-day work will include coordinating meetings, handling correspondence, preparing documentation, supporting financial processes, maintaining departmental systems and assisting with internal communications. You will contribute directly to the efficiency of our services and the overall student experience.

The role includes supporting operational systems such as CHIME and KX, maintaining accurate performance and financial data, producing regular reports, and acting as appoint of contact for system related queries. You will help ensure that all information, processes and records are kept accurate, secure and up to date, supporting compliance and continuous improvement across the department.

You will also play an active role in delivering internal communications and supporting marketing materials, staff engagement and event coordination. This may involve with training days, team conferences or award events, ensuring all logistics, materials and communication are organised to a high professional standard. Strong relationship building across internal teams and external suppliers is an important component of this role.

In addition, you will support people related processes, including recruitment administration, maintaining staff records such as annual leave and sickness absence. You may also contribute to embedding lean continuous improvement principes across the team. This is a varied role requiring professionalism, discretion, and a flexible approach to shifting priorities.

We are looking for candidates with:

• Experience in an administrative role, ideally within a large organisation
• Strong organisational and communication skills
• High level of IT literacy, including confidence with Microsoft Office and operational systems
• Good numeracy and ability to work with data, reporting and financial processes
• Ability to work effectively under pressure, manage deadlines and use initiative
• A collaborate approach, with excellent interpersonal skills and attention to detail
• Understanding of service delivery environments, and a creativity in producing documents and digital content

We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.

Closing date for applications: 2 January 2026

If you have any technical issues, please contact us at: hrsystems@brunel.ac.uk

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.